cetic.ca > I.T. Expertise Centre

English | Français  
 


Our Projects
Solutions
Support
Partners
Policies
Contact
About Us

PLEASE BE SURE TO READ THE POLICIES LISTED BELOW. BY USING CETIC'S SERVICES, YOU AGREE TO COMPLY WITH THE POLICIES AND CONDITIONS STATED BELOW.

CETIC reserves the right to modify its Terms and Conditions and policies listed below at any time without notice.

TERMS AND CONDITIONS

REFUND AND CANCELLATION FOR WEBSITE HOSTING

Each of CETIC's website hosting solutions comes with a thirty day money back guarantee. If you are not completely satisfied with our services within the first 30 days of your contract, you will be given a refund of the contract amount excluding the initial setup fee. In order to cancel your contract, you must notify CETIC in writing of your wish to terminate said contract within thirty days of the agreement.

Beyond the thirty day money back guarantee period, the client is responsible for the entire payment of the account, which includes installation fees and monthly fees, up to and including the last month of CETIC's hosting of the website. In order to cancel an account, the client must notify CETIC in writing of his or her wish to terminate the contract. Written notice must be provided to CETIC fourteen business days in advance of termination of contract.

REFUND FOR RENEWAL

All Web hosting contracts are automatically renewed for another term unless either party has given a written notice of cancellation at least fourteen business days in advance of the renewal date. If you pay for website hosting on a monthly basis, the renewal date is the last business day of the month, which has been paid for. If you pay for website hosting on a quarterly, bi-annual or annual basis, the renewal date is the last day of the last month you've paid for. Without written notification, CETIC will assume that you wish to continue hosting your website with us.

PAYMENT FOR WEB HOSTING

CETIC will invoice its customers via electronic mail unless the customer makes a written request to receive invoices by mail. All payments must be made by the due date specified on the invoice. CETIC reserves the right to remove a client's website from the World Wide Web if payment in full is not made by the due date specified on the invoice.

Any bank charges incurred by CETIC due to a client's NSF cheque or failure to pay will be charged back to the said client's account along with a $50.00 service charge.

Clients may request to pay Web hosting fees on a quarterly, bi-annual, or yearly basis. However, quarterly, bi-annual, or annual payment of web hosting fees is not considered payment for additional work done for updating and maintaining the client's website. The client will be invoiced for any additional work and is expected to make payment to CETIC according to the due date specified on the respective invoice.

PAYMENT FOR WEBSITE AND E-COMMERCE DEVELOPMENT

Fifty percent deposit of the estimated cost of design and development is due before work on the project can begin. Fifty percent deposit of the estimated cost is also due before update work or additional work beyond the initial proposal work can begin on an existing website.

The remaining fifty percent of estimated costs is due upon completion of the project. CETIC reserves the right not to post a customer's website to the World Wide Web until the payment is made. Once final payment is made, the website will be made active to the World Wide Web.

No additional work, including minor updates and search engine submissions, will be done on overdue accounts.

OVERDUE ACCOUNTS

An account that has not been paid thirty days past its invoiced due date will be considered in arrears. Interest on overdue accounts will be charged to the customer at the rate of ten percent and will be applied to the next month’s invoice. Payment in full is due upon receipt of the said invoice.

Delinquent accounts may be subject to the suspension without notice of their website from the World Wide Web. Upon payment of all outstanding invoices, CETIC may reactivate the client's website and may charge the client a $50.00 reactivation fee.

PRICING

Prices listed on CETIC's website are subject to change without notice. However, all existing clients will be notified one month in advance by electronic mail of price increases that directly affect their accounts.

Individual proposals/quotes guarantee pricing for up to thirty days.

DISCLOSURE AND ACCEPTABLE USE

You agree to disclose the purpose of your website to CETIC. CETIC reserves the right to terminate its contract with you without notification and without reimbursement of paid fees if it finds that the website serves activities other than those you have disclosed. This clause is designed to deter abusive, discriminatory, and illicit uses of the Internet.

CETIC reserves the right to refuse potential customers on the grounds of what CETIC deems as inappropriate content. CETIC deems content to be inappropriate if it is abusive, discriminatory or hateful to anyone or any group of people.

As a CETIC customer, you agree not to advertise a third party on your website unless you receive written permission from CETIC.

COPYRIGHT AND TRADEMARK

All material published on the Internet is subject to copyright and trademark law. CETIC hereby advises its clients to ensure that they have the legal right to publish the material in question on their website.

CETIC is not responsible for the placing of material on behalf of our clients on our servers that infringes upon copyright and trademark law. If such a copyright or trademark infringement is brought to our attention, however, CETIC will immediately deactivate the website in question and will subsequently notify the client of the removal of the website from the World Wide Web.

CETIC RESERVES THE RIGHT TO TERMINATE SERVICE FOR VIOLATION OF OUR TERMS AND CONDITIONS.

You may now pay your invoice electronically
with our online form.
  
This project was developed thanks to a contribution from: